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Terms and Conditions

All our charms and pendants are individual pieces of jewellery, creating mementos and capturing 'moments in time' and therefore will vary slightly from those shown.  All weights and sizes are approximate, but will be as near to those sizes stated as possible. 

Care of Your Charms
As your charms are 92.5% silver, they are susceptible to scratching and tarnishing and general wear and tear. By the nature of a silver product over a period of time of daily wear and usage, the charm will lose its lustre and we would therefore recommend that you polish your charms and pendants with a soft non-abrasive cleaning cloth, or 
a commercial silver dip.

Drawings
At no time can Capture & Keep be held responsible for loss or damaged to the pictures on their journey to us. Unless requested otherwise all drawings will be destroyed once your order has been commissioned.

Photographs

All our products are photographed for reference and remain the property of Capture & Keep. These images may be used on our website, however rest assured that discretion is always used and anonymity is maintained.

Urgent Orders
Our delivery time is up to 5 working days, from our receipt of drawing and handwriting or any other information where required in order to commission the order, however if there is an urgent deadline, then we will endeavour to accommodate this, so please do not hesitate to contact us to request this.

Contact Us

Should you need to contact us at any time, you may do so by post to 14 Beconsfield Close, Dorridge, Solihull, West Midlands, B93 8QZ, UK, by telephone to 07775 873458 or 07884 438757 or by email to enquiries@captureandkeep.co.uk

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