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Order Process

When ordering your potential purchase, please customise your product under the 'Product Customisation' tab, before choosing your shape etc from the drop down menus and Adding to Cart.

On placing your order you will immediately receive 3 emails:

1)    Confirmation of Payment from Paypal

2)    'Payment Accepted' from Capture & Keep

3)    'Order Confirmation' from Capture & Keep, which details your order

Following these emails you will receive, within 24 hours, a 'New Message' from Capture and Keep detailing what you need to do.

We allow up to 1 - 3 days from receipt of handwriting or drawings before dispatch of the finished product. Drawings and handwriting may be emailed or posted to us, however please note htat unless otherwise requested all drawings and handwriting will be destroyed upon completion of order.

If we receive your handwriting or drawings through the post, we will send you a courtesy email to let you know that we have received them.

Although we ask you to allow up to 2 - 5 days for the finished item, we are often able to accommodate urgent requirements if requested to do so. Please do not hesitate to ask!

On the day of dispatch you will receive an email notifying you that your order has been shipped using the Royal Mail Signed For service, which can take up to 3 days before reaching its destination, however if you have requested Royal Mail Special Delivery, this will be received next day before 1.00pm. All orders over £150 are dispatched Special Delivery and therefore will be received Next Day before 1.00pm.


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