Postage and Packing
On placement of an order Capture and Keep will acknowledge, by email, our receipt of your order and provide you with an email address and postal address of where to send any drawings and / or handwriting.
On completion of the commissioned piece of jewellery we will email you to inform you of the dispatch date.
All post and packing is FREE via Royal Mail First Class post, however there is no trackable service available.
Should you wish to have a fully trackable service this is an option using Royal Mail Special Delivery, however you will incur an additional cost of £6.50.
Postage and Packing Costs are:
All orders are FREE delivery.
An optional fully traceable service incurring a charge of £6.50
All postal services are carried out using Royal Mail.
Should you not receive your goods 3 - 5 days from the day of dispatch, please let us know as soon as possible so that we can furnish you with the tracking number where applicable, in order to contact your local sorting office.
At no time will Capture and Keep accept responsibility for any item, that is materials, item of jewellery or customer pictures or prints, lost in the post.
Please note that once Capture & Keep has posted your finished item it is not our responsibility should the packet be lost or damaged. Should there be any issues with your delivery, we will be able to provide you with a tracking number, where applicable, bearing in mind that the Special Delivery option is the only fully traceable service that Royal Mail offer.
Although the loss of a package is extremely frustrating, unfortunately no replacement can commence by Capture & Keep until 15 working days after the expected delivery day as this is the period of time that Royal Mail allow before the parcel is classified as 'lost'.